Returns Policies

Last updated: 5 January 2026

Change of Mind Returns Policy

Subject to the exclusions described below, Relic Games offers 14 days to return a product that you’ve changed your mind on. This policy is in addition to your rights under the Australian Consumer Law, which are described in our Faulty Goods Returns Policy.

Returns within 14 days

Relic Games will happily provide a refund or exchange within 14 days of purchase, so long as you have acceptable proof of purchase and the product is:

not an Excluded Product described in the list below;
still in its original and saleable condition and packaging, with all accessories included; and
unworn or unused and, if a perishable product, is not expired.

At various times throughout the year, we may, at our sole discretion, extend the 14-day period to allow for gift giving periods such as Christmas.

For preorder products, please refer to Relic Games’ Preorder terms & conditions.

For lay-by returns, please refer to Relic Games’ Lay-by terms & conditions.

Special orders are excluded from our Change or Mind Returns Policy, please refer to your Relic Games’ Special Order terms & conditions.

Refunds

Refunds will only be made using the original payment method stated on your proof of purchase. In cases where we are unable to do this, you will be provided with store credit to the value of your refund. Store credit will not expire and can be used for a future purchase.

Please note that all fees (including delivery) are non-refundable for change of mind returns.

Excluded Products

Products excluded from Relic Games’ Change of Mind Returns Policy include:

Individually sold trading cards;
Non-stocked products ordered by request;
Gift cards and vouchers;
Event entry fees and/or registrations;
Food and drink items; and
Clearance items.

Sealed trading card products (including, but not limited to, booster packs, booster boxes, and preconstructed decks) are also considered excluded products (even where the packaging appears unopened), however reasonable exceptions may be made at the sole discretion of Relic Games staff.

Sales which are or could reasonably be considered for commercial purposes (including reselling or bulk purchasing), as reasonably determined by us, are final sales and the change of mind policy does not apply.

The above exclusions do not apply to faulty goods returned in line with our Faulty Product Returns Policy (please see below for more information).

Faulty Product Returns Policy

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods or to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Returns of faulty products – If the problem is major, you are entitled to a replacement, repair or refund. Examples of major failure are when the product:

has a problem that would have stopped you buying it had you known about it;
is unsafe;
is significantly different from the description of the product; or
doesn’t do what we said it would do, but does not include damage caused by misuse or returns simply due to change of mind.

If the problem is not major, we may choose to give you a free repair instead of a replacement or refund if this is possible.

If we cannot repair the product within a reasonable time, you can choose a refund or replacement. We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused.